Frequently Asked Questions

What exactly is

Plain and is a restaurant marketing company that coordinates food delivery. We partner with the finest local restaurants in the area so that businesses, residents and hotel guests can enjoy restaurant food without the hassle of going out. Most individuals are tired of limited options when it comes to food is the solution to that problem. We offer nearly every cuisine type and deliver your favorite food right to your office, front door or hotel room.

How does the process work? first partners with great local restaurants that are eager to offer their food to those who cannot make it to their restaurant. Our partnered restaurants' menus are then loaded into our website for easy online ordering.

Ordering is made quick and simple online by entering your zip code and address. Once your information is entered, available restaurants will be displayed. Simply click on the restaurant of your choice to view the menu. Select your items and customize your order, then click Checkout to finalize your order. If you don't have internet access or quite trust online ordering feel free to place your order by phone and any credit card information is safe through our secured website.

Ok, I placed my order. What happens next?

Once we receive your order it will be placed in queue for the next available driver. Our driver partners are busy driving all over town each night going from different restaurants to delivery points over and over again. The deliveries we coordinate are very different than say a traditional pizza shop where a driver will wait for the pizza to be cooked and are then dispatched.

With The TakeOut your order is not placed with the restaurant until we have an available driver to dispatch. A common misconception is that orders that run a little long or close to the quote time will be cold or mushy. This couldn't be further from the truth. If an order is behind a little it simply means we did not have a driver immediately available. Once a driver-partner is available your order is then placed and the driver arrives at the restaurant before the food even comes out of the kitchen. Our #1 goal is food quality and we stand behind that. Your order will be hot and fresh whether it's delivered in 30 minutes or an hour.

Our quote times vary from night to night. We are very similar to dining in at a restaurant. You may wait an hour with a very busy restaurant simply because all tables are full and the kitchen can only make so much food at a given time. We do our very best to staff enough drivers so that your order is delivered in 45-60 minutes every time you order (sometimes even sooner). Keep in mind we are also at the mercy of the restaurant. Our orders have to wait in line just like everyone else.

So the driver just picked up my meal from the restaurant, how will it be transported?

Our driver partners use industry leading insulated delivery bags to ensure the highest possible food quality. Once your order leaves the restaurant kitchen, it goes right into your drivers bag and stays there until he/she arrives at your door. Our insulated delivery bags have built-in dividers so that cold items can be kept separate from hot items. Some drivers may elect to keep cold items in a separate bag. Our drivers partners are also trained to vent their bags when transporting foods that may get mushy from steam that could be trapped in their bag.

The driver now has my order, how will they find me?

All of our drivers are equiped with a GPS and a smart phone and are in constant contact with our dispatch center. When a driver is dispatched to a restaurant for delivery they are paged all pertinent information via text message. The page includes your restaurant of choice, order total, payment method, address, phone number, and gratuity. Drivers are also sent any special instructions you leave on your order. You may receive a phone call from your driver should they have difficulty locating your address. Apartment buildings can be particulary tricky, especially at night. We recommend leaving detailed instructions when necessary.

My food was just delivered and I love you guys!!

We had a feeling that might happen. Thanks we love you too! We hope you order again tomorrow :-)

Can I cancel my order? 

Orders cannot be canceled once they have been placed with the restaurant. If you need to cancel or make changes to an advanced order, call  205-823-7524 and a manager will assist you.

I have a problem with my order, what should I do? 

If there are any problems with your order,  you must call us within 15 minutes of the order being delivered. We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either re-deliver the missing/incorrect item or refund you the amount. If one of our driver partners has to re-deliver, you must give the driver the incorrect item. If the incorrect item is not provided or was correct after inspection, you will be charged for both items.

We do not issue refunds for orders. Should you have an issue with your food, we will be happy to speak with the restaurant to assist in a refund. We are contractually obligated to not refund any orders without consent from the restaurant.


If your order is 6 to 8 miles from the restaurant you selected a $3 extended distance fee will be added, 8.01 and greater $6 extended distance will be added to your bill, which will go directly to the driver partner delivering your meal, to assist with gas and time.  Our driver partners work extremely hard to ensure your meal is correct, hot, and on-time.  Small price to pay for this convenience in these uncertain times.

We are in Birmingham, AL 35203 USA. If you need further assistance please call 205-823-7524 or email

Privacy Notice

This privacy notice discloses the privacy practices for ( This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for https at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customers behalf to the Alabama Department of Revenue. Sellers program account number is SSU-R011168568.

Please see Rule 810-6-2-.90.02 Simplified Sellers Use Tax Remittance Program at the following link:

We reserve the right to add 15% gratuity to any and all orders.